Arriving in Italy
To better plan your trip, find out the necessary requirements for travelling from your country to Italy: travel restrictions.
If you need more information, you can consult the website viaggiaresicuri.it.
Arriving at the village and Green Pass
To enter the facility, you do not need to be in possession of the Green Pass (COVID-19 green certification) or to have taken the swab test or be vaccinated, but we will need to take your body temperature. If it's above 37.5 °C, our staff will assist you.
Furthermore, the main services of the village (catering, entertainment activities, water park, etc.) take place outdoors and, therefore, no certification is required at the entrance.
As of 6 August 2021, for consuming food and drink at a table indoors in bars and restaurants and for some indoor activities such as the games room and the ANTS lab gym, it is necessary to show the Green Pass to the staff in charge.
The Green Pass check, where required, is carried out for guests over the age of 12.
All the FAQs on the Green Pass
We want to guarantee you maximum flexibility, so you can cancel or change the date of your stay and destination up to 24 hours before arrival. In addition, we've included free insurance in the price, so you are also covered for Covid-19.
For more information, see our Operation Relax page.
Molecular swab test
This year, thanks to our agreement with Synlab, a leading chain of analysis laboratories in Italy, a new service is now active that allows you to take a molecular swab test during your stay.
Book your test at the hotel Infopoint and receive the results within 12/24 hours, which are also available in English. Take the swab test in the laboratory closest to the village at a special rate reserved for our guests. Remember to book at least 72 hours in advance!
Please note that outdoors the use of a mask is not compulsory, but it must be worn when it is not possible to maintain a sufficient distance between people who do not live together. Therefore, the mask must be worn in the event of crowds or queues and in closed common spaces, such as the market or shops.
In indoor bars and restaurants, the mask is compulsory when leaving the table, but it can be taken off while eating and drinking.
Children up to 6 years of age and people with disabilities or relevant medical conditions are not required to wear a mask. You can also buy masks and hygiene products from our market.