Useful info

faq

Village opening dates

25 June 2020 - 20 September 2020

Voucher COVID-19

Free cancellation and up to 30% discount!

If you book a holiday by 20/09/2020, you can cancel your booking, change the destination to another of our resorts or change the period of stay up to 7 days before your arrival, with the possibility of postponing the holiday to 2021.

Human Company cares about your peace of mind and the value of booking a stay with the possibility of changing or cancelling without a cancellation fee!

And in addition you will have a discount of up to 30%!


Temporary suspension of services

All restaurants, bar and supermarket services are guaranteed. We cannot guarantee the opening of each shop and/or attractions.

For more information, please contact us!


Reception opening hours and check-in and check-out times

The reception is open throughout the day, every day of the week.
It's open 08:00 - 20:00 during from Monday to Thursday and 08:00 - 21:00 from Friday to Sunday.
You can call the switchboard on: +39 055 915141.

Check-in: from 15:00.
Check-out by 10:00, or by 12:00 for the pitches.

If you're planning to check out later, payment will be required the evening before departure. If you arrive outside of the opening hours, the night-watch staff will be there to check you in. If you arrive on site before the scheduled time, you can still use the village services by contacting the reception.


Online Check-in

The brand new Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!

If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.

If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.


Reception services

You can contact the reception for the following services:

• Check-in and check-out
• Customer care
• General information about the tours
• Linen rental
• Luggage storage
• Early check-out or extension of stay
• Reporting technical problems and maintenance
• Map of the village
• Return of identification bracelet
• Car parking pass
• Lost property


Rental supplements

At the reception you can rent:

• Additional change of bed linen (single) (€4.00)
• Additional change of bed linen (double) (€8.00)
• Additional set of towels (1 large and 1 small) (€4.00)
• Baby set (highchair, tub and cot) (€20.00)


Breakfast and half board

In addition to accommodation, we offer a breakfast service or half board service (breakfast and dinner) which is added to the room rate. The prices for adding breakfast or half board upon arrival at the hotel are below. If you book one of these options in advance when booking through the Human Company website, you will benefit from discounted prices.

Breakfast:
€9.90 per person per day for adults
€6.90 per person per day for children aged 3-11

Half board (breakfast and dinner):
€36.80 per person per day for adults
€19.80 per person per day for children aged 3-11


Water park opening dates

The water park in the lower part of the village is open 21 May 2020 - 4 October 2020 at the following times:

• In high season the swimming pools are open every day from 09:00 to 19:00
• In middle season from 09:00 to 18:00
• In low season from 10:00 to 17:00

The lagoon in the upper part of the village will be open 21 May - 20 September at the following times:

• In high season the swimming pools are open every day from 09:00 to 19:00
• In middle season from 09:00 to 18:00
• In low season from 10:00 to 17:00

The swimming pools are for the exclusive use of our guests.


Entertainment

Entertainment activities run in the village every day 21 May - 18 September. For a detailed programme, please contact the reception or Infopoint, or write a message on our Facebook page


Transfers

A taxi service is also available to and from main stations and airports.

For details and tickets, contact the village Infopoint. (infopoint.girasole@humancompany.com)


How to get to Florence

To get to the city centre from the village, you can use our shuttle or taxi service.

For details and tickets, contact the village Infopoint. (infopoint.girasole@humancompany.com)


Quiet hours

The village has quiet hours between 23:00 and 07:00. During these times it is not possible to drive motor vehicles, set up or dismantle tents, or disturb other guests in general.


Pet friendly

Pets are permitted in all our accommodations, with a few conditions.
All pets must comply with health regulations, demonstrated with a vaccination record. The owner of the animal is entirely responsible for any incidents involving third parties.
Large animals or breeds considered risky are only allowed if agreed in advance with the management.

All animals must be kept in such a way as not to disturb or harm other guests or things in the village. The owner of the animal is responsible for any damage.
Dogs must always be kept on a leash and may not enter the swimming pool area, sports areas, playgrounds or restaurants.

If pets are brought to the accommodation, an additional €60.00 payment is required at all accommodations for end-of-stay cleaning. For the pitches, there is no extra fee to bring your pet with you.

The village offers a dog-sitting service on the premises or nearby, with various options: full day or half day. For more details, contact the village Infopoint. (infopoint.girasole@humancompany.com)


Facilities for the disabled

For guests with physical impairments, there are accommodations with easy access and approved for accessibility. In addition, the water park in the upper part of the village and the restaurants also have easy access for wheelchair users.


WI-FI

Wi-fi is available from hotspots in the restaurants, near the reception, at the Infopoint and around the swimming pools


Sport facilities and play areas

Inside the village there is a sports area with five-a-side football pitches, tennis courts and table tennis. An Adventure Park with mini golf, treetop crossings and a bungee jump. The ANTS area is also available for body and mind well-being.


ATM

There are two ATMs in the village: in the Shop and in the upper part of the village behind the admin office.


Laundry

There are self-service washing machines and dryers in the village bathrooms, open 24 hours a day at a cost of €5.00 per cycle.


Village mini train

The Norcenni Girasole Village provides a transport service between the upper and lower part of the site. The train runs while the upper part of the village is open, every 20 minutes.

From Monday to Friday: 9:40 - 12:00 and 17:30 - 19:30.
Saturday and Sunday: 9:40 - 14:00 and 15:30 - 19:30.


Electric bus

There is an electric bus to move around the village with time slots available at the Infopoint, departing every 20 minutes at the following stops: Viale dei Pini, Piazza del Lago, Piazza S. Andrea and ANTS.


Medical centre

There is a private medical assistance service in the village, available at specific times or on request for a fee.

For details and reservations go to the Infopoint or call: +39 340 2890733 or +39 392 6636334


Girasole Herbal Medicine

Girasole Herbal Medicine located in the lower part of the village is open with the following schedule: From 4:30 pm To 7:30 pm


Electric car charging station

Charging stations are available for electric cars at the intersection of Viale dei Pini and Via del Lavaggio, near Piazza del Lago.


Night-watch staff

For emergencies or for check-in during the night, contact the night-watch staff by calling the switchboard: +39 055 915141 or +39 345 2641209


Separated waste collection

At Norcenni Girasole Village, respect for the environment and surrounding nature is of paramount importance. Help us too by separating your rubbish during your stay. You can find the bins in the collection areas shown on the village map.


Parking

Parking is free inside the village and in the spaces provided near the mobile homes.


Infopoint timetables and activities

The Infopoint is open every day 08:30 to 13:00 and 14:00-19:00 during the low season.
During the high season it is open from 09:00 to 14:00 and from 16:00 to 21:00 from Monday to Friday, while on Saturday and Sunday from 08:00 to 14:00 and from 16:00 to 21:00.

You can call the switchboard on: +39 055 9151466.

You can contact the Infopoint for the following services:
• Tourist information about the surrounding area
• Reservation service for visits to museums and events
• Tour reservations
• Shuttle Bus tickets
• Pushchair rental
• Safety deposit box rental
• Linen rental
• Lost property
• Sale of theme park tickets
• Bicycle rental
• Scooter rental
• Car rental
• Reservation service and organisation of transfers to the station and airports
• Reservation of tennis courts and lessons
• Sale of mini golf sets
• Map of the village
• Customer care (children's nurse, mechanic, doctor etc.)
• Photocopy service
• Entertainment programme
• Dog-sitting
• Sale of public transport tickets


Restaurants opening hours

There are several restaurants and bars within the village.
Their opening times are as follows.

Grill Restaurant & Pizzeria Il Vecchio
Mon - Fri: 18:30 - 22:30
Sat - Sun: 12:00 - 14:00 / 18:30 - 22:30

Norcenni Pizzeria Restaurant
Opening soon

Sant'Andrea Pizzeria Restaurant
Opening soon

Gastronomy
Opening soon

Pizza slices
Open from 21 May to 20 September in the following time slots: 17:00 - 21:30. Closed on Wednesday.

Palagina wine cellar
Open from May 28 to September 13 in the following time slots: 18:30 - 23:00.

Central Bar
Open 21 May - 20 September : 07:30 - 00:00.

Gelateria
Open from 21 May to 20 September in the following time slots: 18:00 - 23:00.

For more information and reservations, you can contact the hotel on: +39 055 959202


Market opening hours

The Girasole Market is open 21 May - 20 September :
Monday to Friday 08:00 -13: 00, 17:00 -19: 30
Saturday and Sunday 08:00 - 13:30, 16:30 - 20:00

The Sant'Andrea Market is open 21 May - 20 September:
Monday to Friday 09.30 - 13.30
Saturday and Sunday 09:30 - 13:30, 14:00 - 16:00


Shop opening times

The Shop is open from 21 May to 20 September , in the following time slots: 10:30 -13: 00, 16:00 -19: 30


Accommodation cleaning

Accommodation, mobile homes and lodges are provided clean and must be returned clean and without rubbish bags. Cleaning can be requested at any time at a cost of €35.00.
End-of-stay cleaning is required for apartments from the fourth night of stay at a cost of €45.00 and €35.00 for individual rooms.

If pets stay at the accommodation, an additional end-of-stay cleaning fee of €60.00 is required.


Barbecues

Barbecues are permitted only using the gas stoves attached to the accommodations that provide them. For more information, please check the details of each accommodation. It is not possible to use charcoal barbecues or barbecues attached to gas cylinders.


Info & reservations

+39 055 915141
girasole@humancompany.com


Help us improve

Your opinion is very important to us. If you had a problem during your stay, please report it to the email address customercare@humancompany.com, we will reply as soon as possible.